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  • Overview of Scheduled Video Visits
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For participating organizations, scheduled video visits are available from your patient portal's appointments list (for patients and authorized representatives) and through the patient chart (for providers). Scheduled video visits allow you to participate in a video call between the provider, patient, and authorized representatives using your device's webcam and microphone. While participating in your video visit, you can update your video and audio settings, view the participant list, and hang up to end the video visit. Once the video visit has ended, the provider can set the video visit to a Complete status.

A video icon  is displayed next to each video visit appointment to help you identify these visits. 

See the following pages for additional information about using scheduled video visits:

Access and Intended Use

Scheduled video visits must be accessed using one of the following ways:

  • Your organization's patient portal mobile app for Apple iOS or Google Android

  • Desktop web browser on a computer with an internet connection and a webcam

Browser Support

The following desktop browsers and devices support scheduled video visits:

  • Google Chrome 78 and later for MacOS and Microsoft Windows
  • Microsoft Edge 79 and later for Windows
  • Mozilla Firefox 75 and later for MacOS and Windows
  • Opera 66 and later for MacOS and Windows
  • Apple Safari 12 and later for MacOS

The following mobile browsers and devices support scheduled video visits:

  • Google Android OS 5 and later with Arm and Arm64 architecture with Chrome 78 and later
  • Apple iOS 12 and later with Safari 12 and later
  • iOS 14.3 and later with Chrome 87 and Firefox 30 and later
  • iPadOS 13 and later with Safari 12 and later

Restrictions

Scheduled video visits include the following considerations:

  • The video player is accessible only for appointments specifically scheduled as video visits by the provider or the provider's personnel, or by direct-book appointment. It is unavailable during general appointments.
  • Up to 250 participants, including the provider, can attend the same video visit.
  • Up to four active speaker tiles, in addition to your tile, can be displayed at the same time.
  • A video visit participant cannot have multiple connections to a single video visit.
  • When starting a video visit, the video player asks permission to access the microphone and camera. You must agree to these permissions to participate in the video visit.