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  • Declining an On-Demand Video Visit as a Provider
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Complete the following steps to decline an on-demand video visit:

  1. From the Waiting Patients list, select a patient. The Patient Information view is displayed on the right.

  2. Select Decline.

    Note

    You can also select Decline in the On-Demand Video Visits MPages view accessed from the patient's chart.

  3. Confirm that you want to decline the video visit.

Note

If you decline a video visit, your status is displayed as Not Available for that patient for a set period of time. The default is one hour, but you can change the period of time using the Amwell platform.