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  • Creating a Consumer Message From Results To Endorse Using the Message Center Cloud Component
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Complete the following steps to create a consumer message containing the patient's results:

  1. In the Result Detail view, select Compose and select Results Message.
  2. The Results Message view opens and displays the patient's demographics bar along with a table of the patient's results.
  3. Select the patient icon in the To box to add the patient as a recipient.
  4. Enter additional recipients in the To and CC boxes as necessary using the recipient search or recent recipients.
  5. Enter a subject for your message.
  6. Select Options to enter additional details for the message. The Options view contains the following elements:

    • Priority: Check box that allows you to send the message as high priority.

    • Save to Chart: Check box that allows you to save the message to the patient's chart.

    • Document Type: Allows you to select a document type. The Document Type element is required on a patient-related message for which Save to Chart is enabled.

    • Due Date: Calendar that allows you to select a due date in the future.

    • Disable Patient Replies: Check box that allows you to prevent the patient from replying to a message sent to the HealtheLife portal.

  7. Enter your text in the Text box by typing, dictating, or using automatic text phrases.

  8. Select Send to send your message. Select Cancel to discard your message. You are returned to the previous view.
    1. You will receive an error alert in the Results Message view if you attempt to send the message in the following circumstances:
      • The message does not have a recipient.
      • The message contains an invalid recipient.
      • The Save to Chart checkbox is selected but a document type is not defined.